Shipping & return policy
Who is doing your sending?
Your products are shipped via POSTNL, DHL, DPD, GLS or another parcel delivery company. Please note: these deliverers cannot deliver to a PO box address.
Shipping cost
Free shipment for order in the Benelux and Germany for order higher than €70,-. The shipping costs vary per country and depends on the weight of the package. In the checkout proces the total weight and cost of the order is specified per country.
Deliveries
Orders in the Benelux are usually delivered 1-2 working days after placing the order. Orders outside the Benelux depend on the courier.
Holidays:
Orders placed on public holidays will be processed the next working day (Monday to Friday).
Returns
As a buyer we ask you to carefully inspect the products or have them inspected immediately upon receipt. Complaints regarding defects in the products must be made in writing as soon as possible, but no later than 2 days after delivery. The complaint should be directed to Yogi & Yousef, Overboslaan 6, 2101 AM Heemstede, or by sending an email to info@yogiyousef.com.
Any claims, based on facts that justify the statement that the delivered product does not comply with the agreement, expire 1 month after receipt of the Buyer. In such case that the delivered product does not comply with the agreement, then Yogi & Yousef has the choice to either deliver or replace the delivered product.
Yogi & Yousef dates are natural products. Therefore, one date will not always resemble another date. In case of delivered dates, the buyer accepts the difference in softness, color and skin separation and agrees that these are no grounds for not accepting the delivered product (dates). Yogi & Yousef will of course process any complaint based on major and significant differences in quality of the dates.
The Buyer may exchange or return products within 7 working days. In such case, the Buyer is responsible for the shipment and the costs of that shipment. Yogi & Yousef will only accept originally sealed products. After the notification the customer has 14 days to register the return, then another 14 days to return the damaged goods. After receiving the returned goods in good order Yogi & Yousef will transfer the refund within 14 days to the buyer. Yogi & Yousef will not accept returns when the original box it was sent in has been opened or is damaged.